Frequently Asked Questions

Delivery

How can I follow my order?

After your order is sent out of our fulfillment center, you'll get an email with a tracking number. You can enter it on this website and track your order.

I still haven't received my order, what's going on?

Please always track your order with the tracking number you received. Don't forget to see if the delivery might have been done to a neighbor. 

How much does it cost to send to my country?

To get this information, please check our shipping policy.

 

Generic Information

My product is broken, what should I do?

Send us an email at purelyphonecases@gmail.com explaining the problem and adding pictures. Don't forget to share your order number.

 Are your products only for iPhone?

Of course not! All of our products can be used on multiple different types of phones. You can see which types by going on the dropdown section for each specific product.

Can I return a product?

To get this information, please check our return policy.